Why Integral for Managed Service and Support?
Integral’s Managed Service and Support has been certified to meet the highest global standards for information security management - ISO/IEC 27001. With ISO 27001 certification, our clients can trust that our Managed Service and Support team is handling their data with the strictest security and compliance standards. Additionally, many of the systems we support, we built, integrated or migrated ourselves. When something breaks, the person picking up the ticket already understands how the system is put together, rather than learning it for the first time under pressure.
Every engagement runs on agreed SLAs and SLOs for response, resolution and uptime, with regular account management meetings and personalised reporting so you always know how your systems are performing.
Support goes beyond keeping the lights on. Our Continuous Improvement Program looks at making your systems more efficient, secure and resilient over time.
FAQ's
If you can't find the answer here, just ask...Either. A lot of our managed service clients are running platforms we built, integrated or migrated, but we also take on existing environments and get up to speed through a proper onboarding and assessment process.
Managed service is an ongoing arrangement with prepaid support hours and an annual retainer, built for systems that need continuous attention. Prepaid consulting is lighter touch, no ongoing commitment, and suits environments that just need support on hand when something comes up.
Yes. Our 24x7 package includes round-the-clock support and monitoring with a 99.5% availability service level objective on hosted services, on top of agreed response and resolution SLAs.
Anything larger, generally three or more days of work, gets scoped separately with a rate card or statement of work rather than drawn from your support hours, so you know what you're paying for upfront.
Personalised reporting on a monthly, quarterly or yearly rhythm, plus regular account management meetings covering incident trends, service request volumes and where we're recommending improvements.
Both. Every package includes proactive maintenance like patch management and security reviews, and clients get access to our Continuous Improvement Program to keep making systems more efficient and resilient over time.
Not sure where to start?
Download our interactive Strategy Scoping Canvas. It’s a simple one-page worksheet that helps you map out what you already know versus what you need help with. You can fill it in yourself, or use it as a tool to facilitate a working discussion with your leadership peers.
